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Touch screen not working and high power consumption

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‎02-13-2022 08:05 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-13-2022 08:05 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

My versa 3 just stopped working with the touch screen.  I also notice that the battery is draining very fast.  I have rebooted it several times and it also died because of the battery. It definitely seems like a hardware issue.  Any thoughts?

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‎02-14-2022 04:23

‎02-14-2022 04:23

Hi @Froguiman - Probably best to contact Fitbit Support directly. They may be able to help you check it out.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

If it is still under warranty and found faulty it may be better to take it to the shop where you bought it for a new replacement, rather than possibly getting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that can occur for the return.

Author | ch, passion for improvement.

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