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Touch screen on Versa 2 is not working

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‎01-12-2020 13:38 - last edited on ‎01-13-2020 08:20 by Fitbit Moderator

‎01-12-2020 13:38 - last edited on ‎01-13-2020 08:20 by Fitbit Moderator

My Versa 2 touchscreen is no longer working. I have restarted it, change clock faces, let the battery drain in which it worked for a short while then by the end of the day I am no longer to swipe through. 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 08:22 - edited ‎10-08-2024 07:54

‎01-13-2020 08:22 - edited ‎10-08-2024 07:54

Hi there @VldzS, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Versa 2's screen prior to contacting us. 

Since none of the steps you tried have worked, I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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