Touch screen stopped working on my Versa

[jschib]

After I wore my fitbit in the shower for one minute, I am now having trouble with the screen. It will not provide accurate touch response. Sometimes, the screen does not respond and will automatically restart which does not always fix the problem. I have tried putting it on the charger and resetting it, but that does not fix the problem. This has caused a lot of frustration because the fitbit versa 2 is suppose to be water resistant.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@jschib, welcome to our Fitbit Community. I'm sorry to hear that your Versa's touch screen feature stopped working. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Stupud]

Unfortunately this is affecting me too.  This is my fourth Versa (3 Versa 1s - battery issue) and frankly, while I love the tech, Fitbit has got to get its act together!  Purchased the Versa 2 last month and recently it's becoming less and less responsive to touch, sometimes requiring five or six taps to click on something, which is especially annoying for alarms at 4am!

So far I haven't had any issues with crashing and resetting, although I haven't done a full-blown factory reset.  The only other thing that I've noticed that is unusual is that sometimes when I push the side button to force the screen awake and turn my wrist, the screen goes dark immediately.  I end up having to do this a couple of times before I can click to where I want - that's annoying too.

[Stupud]

Unfortunately this is affecting me too.  This is my fourth Versa (3 Versa 1s - battery issue) and frankly, while I love the tech, Fitbit has got to get its act together!  Purchased the Versa 2 last month and recently it's becoming less and less responsive to touch, sometimes requiring five or six taps to click on something, which is especially annoying for alarms at 4am!

So far I haven't had any issues with crashing and resetting, although I haven't done a full-blown factory reset.  The only other thing that I've noticed that is unusual is that sometimes when I push the side button to force the screen awake and turn my wrist, the screen goes dark immediately.  I end up having to do this a couple of times before I can click to where I want - that's annoying too.

[JoyfulPeachtree]

My touch screen has no worked for the last two days. I can see the clock face and I get notifications but that's it. I can't swipe or tap. Nothing. I have turn off and on a million times, did an update, removed the devise from my app and added it..... I am very frustrated. I am thinking I should get a replacement.

[jschib]

Thank you for reaching out! 

Sadly, the problem is still occurring even after I changed the clock face to one developed by Fitbit.