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Touchscreen of my Versa stopped working

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‎04-20-2020 23:50

‎04-20-2020 23:50

Yesterday at the end of the end the touchscreen just stopped working... I've tried so many difrent ways as I've seen here, but nothing works....

I've turned off the watch countless times, I did the reboot and nothing seems to work. 

The screen it's in perfect condition but the touch just doesn't work. I have my Versa since almost 1 and half year and this never happened to me.

Please if someone have more some tips, I appreciate that!

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‎04-21-2020 05:14

‎04-21-2020 05:14

Hi RitaRTB,

Bought my watch less than 2 months ago and I have the same issue. Tried reboot and hard reset.

Sometimes the screen works but most of the time it doesn't.

I don't know the details but after discussing with the support they will replace my watch (under warranty).

So just contact them using one of those options: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

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