12-13-2018 22:54
12-13-2018 22:54
I started wearing the Versa about 1.5 weeks ago (had flex before) but the bands bother my skin so I take them off when sleeping about every other day. I did not wear it last night and noticed it tracked some very high HR (peak levels) during the time I wasn't wearing it. Has anyone else experienced this and can I remove this invalid data?
12-14-2018 10:56
12-14-2018 10:56
Hey @MelRupe, welcome aboard! It is not possible to erase the heart rate data, however, in order to avoid this from happening again, I suggest you to try the following:
- Restart your Versa
- Turn the heart rate monitor OFF/ON
- Sync it
In addition, I'd like to ask you this, is it your Versa tracking something else like steps, for example?
Keep me posted!
12-14-2018 18:07
12-14-2018 18:07
@MelRupe, @HeydyF provided some very good tips. I will perhaps add one observation of mine. I am not sure if you had it charging or simply lying on the surface. If the latter, I have noticed that if the surface is reflective/shiny or has some color to it (especially red is beloved by Versa), your tracker may attempt to measure HR. I always leave it "belly up" if not charging. Definitely attempt rebooting and toggling ON/OFF the heartrate monitor as @HeydyF advised. Good luck!