Tracking heart rate with tattoo solved?

[StewartMS]

Hi, I have been plagued by the issue with the Versa and the Hr sensor not working when positioned over my dark tattoo. Luckily I have a position on my arm where it just works. Really wish I had not purchased the Versa, should really come with a warning. 

Tried the epoxy sticker trick, yea that's a waste of time. 

However, there may be a fix already built in tot the watch, the SPO2 sensor.

I download an app called Fibri Check. It's an ECG app which has a free trial.

Whilst trialing the functionality I had my versa positioned over the dark tattoo, higher up my arm than where I normally wear it. 

When the app was taking its reading it was able to work successfully. Captured my heart rate/reading no problem. 

I was confused and tried the the watch without the app running in the same location. It did not read my heart rate. 

I then ran the Fibri Check app again and noticed it was using the red and green light sensors. Again, positioned back on my arm over the tattoo it worked. 

This app uses both the red and green light sensor, by doing so it can capture heart rate through drak tattoo ink.

Fitbit/Google - please, please, please test and verify my findings and release an update that will use the SPO2 sensor on the Versa to capture heart rate. Will make a lot of unhappy customers happy again. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @StewartMS.

I appreciate your participation in the Forums and sharing your experience and feedback regarding the heart rate sensor not working when positioned over the dark tattoo. Heart rate can be affected by a number of factors and you can find more information in this help article: How do I track my heart rate with my Fitbit device? Thank you for your efforts to resolve this and sharing your solution. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

To share additional feedback or if you want to see features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback.

If you have any questions, feel free to let me know.

[Tiaeroass]

where did you find the app fibri check at? 

[LZeeW]

Hello @Tiaeroass and welcome to the Help forums.  Fibri Check is only available in a few countries.  If you can't find it in the App Gallery, it isn't available in your location.

[Chez1982]

Is fibri avail in the UK. Iv tried to look on the fitbit app as I too have a tattoo which is preventing the HR. Charge 2 had no prob Ionic had no problems iv had 2 charge 4 and currently versa 3 and there useless I have to have the watch on my dominant arm which feels so uncomfy. Please advise

[LZeeW]

@Chez1982  The UK isn't on the country list on this FibriCheck page.  You might want to bookmark this page for future reference.  BTW, the Ionic was recalled by Fitbit.  If you still have lying around, you can get a full refund.  The information you need is here.