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Tracking way too many active minutes

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‎08-14-2019 14:44

‎08-14-2019 14:44

Today my Fitbit Versa is tracking WAYYY too many active minutes. I haven’t done anything out of the ordinary today. Went to work like usual. It should currently be at 0 and it’s at 280 minutes. I tried the reset but it didn’t seem to do anything. It didn’t wipe the watch of data or anything. I chatted someone on support and they had me try the reset again. After it didn’t appear it would work they said they could offer me 25% off a new product because I am outside the warranty. What?! How is this the only solution? This has been an awesome device. I have taken great care of it. And now all the sudden I’m just screwed? Someone help! 

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5 REPLIES 5

‎08-14-2019 15:15

‎08-14-2019 15:15

I am having the exact same problem! I woke up this morning and it said I had like 90 active minutes and 1000 burned calories. I tried the factory reset and it did nothing. 

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‎08-14-2019 16:17

In response to SunsetRunner

‎08-14-2019 16:17

Noooo!!! I’m so insanely bummed by this! 

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‎08-14-2019 18:21

In response to klynn322

‎08-14-2019 18:21

Did you happen to notice if yours is tracking your heart rate as abnormally high for what you're doing? I was sitting on the couch and it said mine was 144bpm. No way is that right. 

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‎08-15-2019 06:08

In response to SunsetRunner

‎08-15-2019 06:08

Yes this is exactly what is happening. The heart rate is reading crazy. It said I was at 150 just sitting on the couch. Which is clearly way too high. I just can’t believe there is no other fix for this except resetting it. 

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‎08-15-2019 06:14

In response to klynn322

‎08-15-2019 06:14

I ended up just turning off the heart rate monitor for now which really annoys me. Sent from my U.S.Cellular© Smartphone
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