Trouble connecting JBL headphones

[MLCtennis2001]

I am having trouble connecting my JBL Reflect Contour wireless Bluetooth headphones to my Fitbit Versa after I wear my watch in water. How do I fix this without buying a new watch?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @MLCtennis2001. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your JBL Reflect Contour wireless Bluetooth headphones to your Fitbit Versa. I understand your concern. I appreciate your efforts to resolve this and recommend to restart your device as described in this help article. This will refresh your watch internally. After that try to connect your headphones by following these steps: How do I connect Bluetooth audio devices to my Fitbit watch?

Give it a try and let me know how it goes. 

[MLCtennis2001]

I did not work at all so.

[MLCtennis2001]

But I do appreciate your help. Thank you!

[LiliyaFitbit · Accepted solution]

Hi @MLCtennis2001, thank you for your reply.  

Thank you for your efforts. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

I'll be around if you need further assistance. 

[MLCtennis2001]

Well my headphones have now connected and are working properly with my watch. Thank you for your assistance.

[LiliyaFitbit]

It's nice to see you around @MLCtennis2001.

I am glad to hear your headphones have now connected and are working properly with your watch. I really appreciate your time and efforts. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!

[Jbellyoung5]

Please keep this updated on progress. I cannot connect my JBL or Sony headphones to my Versa.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jbellyoung5.

Thank you for joining the thread and sharing that you can't connect your JBL or Sony headphones to your Versa. I apologize for any inconvenience this has caused. It's still an ongoing issue and our team is prioritizing a fix for it. I appreciate your understanding. 

You can confirm the troubleshooting steps in this post. 

Let me know if you have any questions.