help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble swiping and tapping my versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-22-2020 13:32

‎03-22-2020 13:32

Over the last few days, I am having trouble with my Versa. Swiping isn’t working and it seldom recognizes finger taps. I’ve tried resetting it, but to no avail...

Best Answer
Labels:
9 REPLIES 9

‎03-22-2020 22:10

‎03-22-2020 22:10

Same thing is happening to me too

Best Answer

‎03-22-2020 22:44

‎03-22-2020 22:44

How can this be fixed?  It's making me mad and frustrated. 

Best Answer

‎03-22-2020 23:22

‎03-22-2020 23:22

I have been having same issue, managed a factory reset no difference.

Best Answer

‎03-23-2020 00:14 - edited ‎03-23-2020 00:19

In response to Gdp1234

‎03-23-2020 00:14 - edited ‎03-23-2020 00:19

Welcome to the club. According to fitbit it`s only you. There is no problem.

Keep restarting until the problem go`s away is al they say.

 

What helpt me for 80% is to enable the always on display. Nuch more responsiv screen now. But it was hell to get there.

Best Answer
0 Votes

‎03-23-2020 05:25

In response to Gdp1234

‎03-23-2020 05:25

It seems to have gotten worse. Finally managed a FR. No help. Now the screen is dead and nothing works. This is my second Versa in two years. I won’t be buying a third.
Best Answer

‎03-23-2020 05:39

In response to EmmyLou427

‎03-23-2020 05:39

Same here, if they don`t fix it soon i`m switching to Garmin.

Seems they don`t response any more. They don`t care.

Best Answer

‎03-23-2020 09:22

In response to SunsetRunner

‎03-23-2020 09:22

Mine is 2 months old only wear it at night and weekends

Sent from my iPad
Best Answer
0 Votes

‎03-23-2020 10:28

‎03-23-2020 10:28

I had a similar problem after a software update.  Reverting to the previous software version fixed my issues.  I have since updated to the current version and it "seems" to be working.  Time will tell if it holds.

Best Answer

‎03-23-2020 18:26

‎03-23-2020 18:26

 I made a call to Fitbit customer service today, I found them to be totally professional they carried out a diagnostic procedure on my Versa 2 and seemed to be able watch me at their end.

New Fitbit is in the post, quality service.

Best Answer
0 Votes