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Trouble updating Versa Lite firmware version

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‎07-24-2020 15:40 - last edited on ‎07-26-2020 18:17 by Fitbit Moderator

‎07-24-2020 15:40 - last edited on ‎07-26-2020 18:17 by Fitbit Moderator

My Fitbit versa lite kept coming up with the “data not cleared error” managed to fix that, but now after an hour of updating it is only on 16% complete, and won’t budge. Help?

 

Moderator Edit: Clarified subject

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‎07-26-2020 18:16

‎07-26-2020 18:16

Hi @Dannysboto, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation before posting over here. If you're having difficulties with the firmware update process of your Versa Lite, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward and try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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‎07-26-2020 18:43

‎07-26-2020 18:43

Same thing happened today to my Versa! Spent over an hour troubleshooting with customer support and they were useless! Still won’t update....screen frozen!

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‎07-26-2020 21:00

In response to Jmschaab

‎07-26-2020 21:00

Welcome aboard @Jmschaab.

 

Thanks for taking the time to share your thoughts and experience with us. Since you are receiving assistance from our Customer Support team, I recommend you to contact them back if you have any additional questions about the outcome of your case or if you need further assistance with your device.

 

I'll be here if you need anything else. 

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