Trouble with Versa after firmware update

[Auresque]

Hello,

I updated my Fitbit Versa's firmware some weeks ago and since then I've had issues with it restarting on its own, not recognizing my HR (and subsequently giving me a little vibration but no notification??), and not recording my sleep properly.

I've followed many means to troubleshoot my Versa from manual restarting to wearing it properly to sleep (two inches above my wrist!) and it is not working. In fact, it is actually getting worse. 

These issues only began once I updated the firmware. Prior to this, I had no issue with my fitbit.

Please help! It drains my battery every time it restarts and does not monitor why I bought it in the first place.

Thank you!

-Auresque

[YojanaFitbit]

Nice to see you around @Auresque. Thank your for all the steps that you've tried to fix the issues with your Fitbit Versa. My apologies for the delay.

You've done an excellent job contacting our team. Your comments are greatly appreciated, sorry about the issues that you're having with the music feature. We strive for excellent customer service and customer satisfaction remains our number one goal. I've checked with our support team and apparently they already took your case under their wings. 

If you need further assistance, I'll be around. 

[stubee]

I'd suggest taking the " with the music feature." section out of the copy and paste for future replies.

[Auresque]

Music feature?

As nice as it was to speak with the representatives, restarting and factory
resetting the Fitbit helped little and the problem continues. They did not suggest anything else beyond this.

It is incredibly annoying for a tracker that's supposed to make my day easier. Today it restarted 3x and isn't reacting to my touch.

I'm going to exchange this Versa. Luckily I still have the receipt but it's so frustrating. I'm hoping that if the firmware updates again it won't mess up the new Versa.

[YojanaFitbit · Accepted solution]

Thanks for getting back to me @Auresque. Nice to see you around @stubee.

Sorry you feel that way about your experience with Fitbit Versa. Thanks for the feedback, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. 

Each scenario is different, but I think that you can use the option available according to your warranty information, as it was mentioned by our support team. 

I'll be around if you need anything else.

[Auresque]

I am looking into the warranty service now, thank you!

[YojanaFitbit]

Your comments are greatly appreciated @Auresque. Thank you for your understanding. 

I'll be around in case that you need anything else.