Trouble with my Versa 2

[Catmack]

The versa 2 appears to be as bad as the flex mine has completely gone dead it’s under a year old . What a nightmare it is trying to get Fitbit to send me a returns envelope.  I wouldn’t mind but they are not cheap. 

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Catmack  have you gotten with customer support? They do not give you a return envelope. From what I've seen on the forums, once customer support determines that a replacement is to be given and they want the device you have, they email you a return address label. You need to get with customer support, as posting on the forums will only get you responses from other members.

[Catmack]

Oh hi thank you for messaging yes it’s customer support I have been dealing
with via email for really sometime now. Yes they said they’ll take it back
+ for me to provide my address etc + they would send me a prepaid envelope
. I asked them why can’t I return to my local Argos I’ve got receipt box
etc they said no . I’m finding this whole process unbelievable it’s still
under warranty. I’d let it go as it’s sheer hassle everyday now but it’s a
pricey but if gear . Thank you for contacting me much appreciated + be
safe