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Trouble with syncing on iPhone Fitbit app

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‎08-15-2018 16:13

‎08-15-2018 16:13

This is my 3rd Versa. All have had the same issue. I did the most recent update, however, the app says it’s “looking” for my Versa more often than it’s synced. It also won’t always recognize my home wifi, which also prohibits synchronization. It’s so frustrating!! I have done the soft reset but nothing seems to really help. Any suggestions? 

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5 REPLIES 5

‎08-15-2018 17:13

‎08-15-2018 17:13

Hello @Nikkiash456

@First, I'd restart your phone, if it works your done. 

No, then restart your versa, no, then restart it up to 3 times. 

Still having problems, do a factory reset, see pg. 68 in the user guide below. 

user guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-15-2018 19:24

In response to ACG

‎08-15-2018 19:24

My versa has now re-started itself more than 10 times since I did the “soft” reset. When on my WiFi at home, it will not sync. The ONLY time it syncs is over the LTE cellular network. 

 

I will try by reatarting my phone, but honestly, it shouldn’t be THIS difficult. I literally opened it yesterday. 

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0 Votes

‎08-31-2018 06:16

In response to ACG

‎08-31-2018 06:16

I have done all of this. Unfortunately, nothing works for very long. 

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‎08-31-2018 16:01

In response to Nikkiash456

‎08-31-2018 16:01

Great that you've done all of that,

Now give support a call:

https://help.fitbit.com/?cu=1

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-31-2018 17:16

‎08-31-2018 17:16

Agreed happens to me also.  I like the versa when it syncs.  The Alta didn't have this issue, so wondering if going back down is the way to go.  I will miss the altitude counter but very frustrated not being able to sync on a regular basis.

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