Two Versa Watches Died Prematurely

[EB-D13]

Two Versa watches bought at the same time died a year apart. The first one just went black after a few months and never worked again. The second died of the "Red X" about one year later. None of the online advice or assistance have helped restore them. Two watches dying so quickly is a poor sign that Fitbits won't survive normal function/use, the odds are not in your favor. Very disappointed with the brand's poor quality/standard, will go elsewhere for better devices, never again Fitbit.

[MarciM]

Hi @EB-D13 

I'm sorry to hear you've had a poor experience with your Fitbits. The one that "Just went black after a few months" would have been under warranty and would have been replaced by contacting Customer Service. I would also talk to customer service about the other device to see if they have a solution for the red X. I have found them to be extremely helpful when I can't find a solution on the forum. 

Best of luck.  

[EB-D13]

Thanks for your input but to be frank. We bought the devices in good faith, never having heard of the brand before. Basic devices like this should be near bulletproof. There are no moving parts and the software/interface is a closed system so anything you do is on the manufacturer's specific instruction. As such they should: One, Have a much higher control of quality and Two, Offer much better support/warranty than they do. If I had cracked, smashed or physically damaged the device, sure, that's a 'my problem' kind of thing. But for it to just vaporize of it's own accord, no. So, these devices should be replaced or repaired without question. Build a loyal customer and repeat customer. Lastly, the 'Red X' death was a result of the app not working correctly and the advice from 'Customer Support' to factory reset the device. Again, not a user fault here too. Apologies for the aggravated tone. We relied on these devices to guide our day to day health monitoring, so it's very upsetting.