Got a Fitbit Versa for Christmas 2018. In May 2019, the battery wouldn't hold a charge for more than a few hours. I did all the Fitbit wizardry as they told us to do.
Spent a few days and many many emails back and forth before Fitbit admitted they sold me a pretty , shiny pebble. Shiny and dead, like a pebble.
Fitbit sent a new pebble in May 2019. In August 2019, it stopped recording sleep data. Checked all the forums, did all the prescribed recommendations. Did a factory reset. Oh, now this new Fitbit is dead. Won't start! It's dead. It has ceased to exist.
It's apparent from the amount of unsatisfied customers, smart consumers who know how to follow basic instructions, that Fitbit is selling a shoddy product. I urge all consumers who have had their Fitbits last such a short time, and have had idiotic replies from Fitbit 'bots and auto replies to their solid concerns, to contact the Better Business Bureau, as I have done. Perhaps multiple complaints will finally attract some attention . I have never experienced such a shoddy product , electronic or otherwise.
I want my money back from my broken Versa two Versas ago. Sending more **ahem**ty products doesn't solve the original problem, Fitbit!!!!!!!!!
Mary K Moriarty
