Unable to Sync Versa via Android App after a Factory Reset

[mage186]

Hi Team,

Recently i did a factory reset on my Versa and after that i am not able to set up my device via the Android App / Windows App. I am trying to sync up my device for around a week and it didn't work.

I was referring to the guidelines and tried to sync after the below actions, but still it is not working. This is turning out to be a frustrating experience. I kindly request the team to support me on this.

Restarted my Versa
Restarted my Mobile / Windows App
Removed all the paired up connections
Versa was put into charging cradle during the set up

The mobile device which i am using is Samsung S10 Lite . Do let me know if any additional details are required.

Thanks,
Mageswaran M

[Rich_Laue]

Hello @mage186 if you have done a factory reset, the Versa has been removed from your account without Fitbit knowing that.

Please remove the Versa from your phones bluetooth then let's do an add device as if you bought the Versa this morning.

May i ask why a factory reset was done? Normally doing a factory reset will add more problems to whatever problems exist.