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Unable to activate Deezer free trial.

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‎08-12-2018 12:59 - last edited on ‎08-15-2018 08:35 by Moderator Alum

‎08-12-2018 12:59 - last edited on ‎08-15-2018 08:35 by Moderator Alum

Hi I bought a FItbit Versa this week. On trying to activate Deezer it says “Unfortunately you are not eligible to this special offer. You can however proceed with the standard offer”

I don’t understand why this would be. I have followed the steps but no luck 

any advice 

 

Moderator Edit: Clarified Subject.

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‎08-15-2018 08:45

‎08-15-2018 08:45

Hello @Bucksgirl75, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, are you creating a new Deezer account when trying to activate the trial using the code on your Versa or are you using an existing account? If you're using an existing account, have you activated a free trial or another offer before? If so, please let me know. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-17-2019 09:10 - edited ‎07-17-2019 10:10

In response to MarcoGFitbit

‎07-17-2019 09:10 - edited ‎07-17-2019 10:10

@MarcoGFitbit wrote:

Hello @Bucksgirl75, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, are you creating a new Deezer account when trying to activate the trial using the code on your Versa or are you using an existing account? If you're using an existing account, have you activated a free trial or another offer before? If so, please let me know. 

 

Thanks for your patience and understanding, I'll be waiting for your reply. 


I am having the same issue , I made a new account for Deezer as I didn't have one before

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