Unable to add any new friends.

[DanielleRj]

When adding friends a recieve an error code. I am unable to add any new friends. 

So that friend tried sending me a request. My phone never recieved it. 

I look in my notifications and it havent recieved a new notification since 2018. 

I logged into the computer dashboard to try, same thing happened. 

Also made sure app was up to date. 

Tried force stop uninstalling and reinstalling. 

Moderator Edit: Clarified subject

[DanielleRj]

Im having the same issue. Was this ever fixed

[RicardoFitbit]

Hi @DanielleRj, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the OS version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[DanielleRj]

I have completed all these steps.

After reviewing the forum, there are other threads where you can see the
issue has spanned almost two years.

I ended up contacting support. They acknowledged that this has been an
ongoing issue, said I just have to wait, told me it was a pleasure talking
and that was it.

I dont know gow that was acceptable customer service, or how if an issue
has been ongoing for years-there is not a workaround?

[RicardoFitbit]

Your reply is appreciated @DanielleRj.

Thanks for your update and the details that were shared. Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Unfortunately I do not have access to such information to assist you accordingly.

I'll be around if you need anything else.

[Melissa4fun]

Hello am Melissa from Atlanta, I also have the same Issue I can’t post no new friends to chat with 

[RicardoFitbit]

Hi @Melissa4fun, thanks for bringing this to my attention.

I'm sorry to know that you're experiencing the same issue with your Fitbit account. To further investigate, can you answer the questions and try the troubleshooting that were shared on my previous post? Please let me know how it goes.

I'll be waiting for your reply.  

[Melissa4fun]

Am using iPhone 7 

[RicardoFitbit]

Your reply is appreciated @Melissa4fun.

Thanks for sharing with me the phone model you're using. Can you please let me know what was the outcome of the troubleshooting steps from my previous post? Are you still having difficulties?

Keep me posted.