Unable to add cards to Wallet

[mjh]

Versa2. iOS. 
CANNOT add ANY cards to wallet. 
“uh oh. Looks like we don’t support this card blah blah blah” 

And yes, the card AND bank are in the approved list. Multiple cards, different banks, all same response. 

Little help here please??

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @mjh, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing that you're unable to add any cards to the Wallet. Thank you for providing the additional details. I appreciate your efforts to resolve this and confirming that your bank and card are on the supported list (https://www.fitbit.com/fitbit-pay/banks). If you see an error that your card or bank is not supported, I recommend that you contact your bank for more information about specific financial transactions.

For more information about Fitbit Pay, please see this help article: What should I know about Fitbit Pay?

I'll be around if you need further assistance.

[mjh]

NO. THIS IS NOT THE BEST ANSWER!!!

Did NOT work. No help whatsoever. 

All canned answers then becomes operator error. 

[LiliyaFitbit]

Hi @mjh, thank you for your reply.

I am sorry to hear the issue persists. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance. 

[mjh]

Still no help from fitbit.

Still cannot add card to wallet.

Really?? How about a little help here??

[LiliyaFitbit]

Hi @mjh, thank you for your reply. 

I am sorry to hear the issue persists and you haven't received help from Fitbit. Upon checking with our Support team, I was told that they have sent you an email with more details, could you please check your inbox and spam/junk folders? I've sent the additional information to them and you should be receiving an email soon. 

Let me know if you have any questions.

[mjh]

Nope.
No email either.

Would really appreciate some support here.

I fly a jet for a living. A stinking watch shouldn’t be this difficult!!

Mh

[LiliyaFitbit]

Hi @mjh, thank you for your reply.

I apologize for any inconvenience, I totally understand how you're feeling. I could see that our Support team got in touch with you. I am sure they will do their best to help you, please continue working with them. 

If you have any questions, feel free to let me know.

[mjh]

Followed their suggestions.

Provided requested information

Still no luck. Will not work. 

Total silence from Support team. 

No help. 

Pathetic excuse for support. 

[LiliyaFitbit]

Hi @mjh, thank you for the update. 

I am sorry to hear you haven't heard from the Support team. I apologize for any inconvenience. I've sent the information to our team and you should be getting a reply soon. Please keep an eye on your inbox. Due to recent events affecting our operations, we may need more time to respond. I appreciate your understanding. 

I'll be around if you need further assistance. 

[markddelorme]

absolutely & utterly useless!  :hundred_points:

[mjh]

...and here we are, 3 YEARS LATER, still no response.

Is it any wonder that when my watch screen failed, it went to the bin and I went with a different company??

Good riddance!