Unable to add music to Fitbit Versa

[dobetter2021]

Some of the worst customer service I've ever experienced. Instead of fixing your stupid software shortcomings you only tell us to jump through your trouble shooting hoops without ever actually listening to what we are saying. And when those suggestions don't help, you abandon us. I can't remember the last time a company has caused me so much rage when simply just trying to get some assistance after years of loyalty. 

One day it works, the next day it doesn't I do all the things suggested and still nothing works. Asking for help gets me nowhere. I can't wait for this watch to die so I can never ever buy from you again and warn every single person I can about your crappy products and service. 

Moderator edit: updated subject for clarity and format. 

[dobetter2021]

They can't and actually won't help you other than to tell you to jump through their troubleshooting hoops which gets you nowhere. The only thing worse than their products and software is their customer service

[SunsetRunner]

Hello @dobetter2021 

I wish I could offer you more help but the only thing I can find is this help article here: https://help.fitbit.com/articles/en_US/Help_article/2251.htm  and this article as well:https://help.fitbit.com/articles/en_US/Help_article/2285.htm?Highlight=Transfer%20music

If you have already seen the article and it hasn’t helped I apologize. 

[dobetter2021]

Thank you for your response... but this issue isn't new. Happens all the time. I've read ALL the stuff and jumped through all the hoops but nothing ever fixes it. One day I can load music and the next day and following days I can't. Then like in 2 weeks, it will work again. Wait a month and it won't work again. If you go through these forums enough you can't help but to wonder why all these 100's upon 100's of complaints about issues with their software doesn't make them actually fix the problems... we just keep getting directed to articles and blah blah blah... here is your case number and now we are going to abandon you as a customer. My frustration with FItbit has reached it's maximum level. I want my **ahem** watch to work!!! why is that too much to ask???

[SunsetRunner]

Hello again @dobetter2021 

I truly understand your frustration. I wish I could offer a solution. Maybe someone has the right answers and will post them here on this forum so that it not only helps you but others who are experiencing the same exact issue. Good luck to you and I truly hope you find the solution. 

[dobetter2021]

The answer is they need to fix their software! Look at all the complaints and its usually always about issues resulting from their terrible software. There has always been problems!! Always! And they refuse to give you any real help!

[AndreaFitbit]

Thanks for getting back to us @dobetter2021. I'm sorry to hear about your experience with adding music to your Fitbit Versa.

Since our team is already assisting you I would suggest following their instructions in order to get a resolution with your query.

Thank you for your assistance @SunsetRunner.

Keep on visiting the forums.