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Unable to add visa card to my Versa 2

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‎07-04-2025 13:09 - last edited on ‎07-05-2025 04:46 by Fitbit Moderator

‎07-04-2025 13:09 - last edited on ‎07-05-2025 04:46 by Fitbit Moderator

Just got another Versa 2.  Trying to add visa credit card to the Fitbit app so I can use it with my versa 2 watch.  Google pay customer service, Fitbit customer service and PNC bank couldn't help me.  I get to the part of installation and it says "contacting your bank" and just never connects 

Moderator Edit: Clarified subject

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‎07-08-2025 08:39

‎07-08-2025 08:39

Hello, @Fillyky, welcome to the Fitbit Community.

Thanks for letting me know about this situation in regards to adding your card to your Versa 2 wallet. I understand how you can fell, in this situation my best advise would be for you to contact your bank directly and not through the Fitbit app.

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‎07-08-2025 11:04

In response to CrisVillaFitbit

‎07-08-2025 11:04

I've talked with my bank (PNC) twice, google pay customer service and Fitbit customer service. No one has any answers
Sent from my iPhone
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