Unable to cancel an order from Fitbit India website

[Shubham1201]

I ordered a fitbit versa 2 from official fitbit India website. Now i wanted to cancel the order, but its been more than a week they are not cancelling the order. The response i got so far.

1. Fit India is handled by our India authorized seller, please talk to them .

First of all their Indian seller does not have any customer care number. They only have email address which they never reply to. And other thing is I ordered it from fitbit’s official website, why should I talk to their seller, they should talk to them .

Its been already more than a week. I am raising my voice here in a hope i get some positivity response back from fitbit.

Frustated firbit customer. 
Will never order fitbit myself and will make sure no one order it in my known circle.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Shubham1201. Welcome to the Community Forums.

Thanks for sharing detailed information about your Versa 2 order. I see where you're coming from about not being able to cancel your order and I'm sorry for this inconvenience. Every feedback shared in the forums helps us to improve our services, and yours won't be the exception. I went ahead and contacted our Support team about this situation, however it seems that you already have a case created with them. I was told that your case is under review and they'll sent you an email shortly with more details.

I'll be around if you have more questions.

[SunsetRunner]

Hi Shubham,

was the issue ever resolved? I too can’t seem to get a hold of the sellers.

thanks

[LizzyFitbit]

Hi @SunsetRunner. Welcome! It's great to have a new face around the forums.

Thanks for joining this thread and sharing that you're having issues to cancel your order. I've contacted our Support team so they can create a case on your behalf and provide you with further assistance. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

Have a nice day.

[Shubham1201]

Yes I was able to get my refund back after 1000s of emails and 100s of phone calls

[LizzyFitbit]

Hi @Shubham1201. Welcome back to the forums.

Thanks for getting back and sharing that you got a refund for your Sense. I'm sorry for the experience that you've gone through. As mentioned above, every feedback posted in the forums never goes unnoticed as we strive to improve our services and the Fitbit experience. Your comments won't be taken for granted and if there's anything else I can do for you, don't hesitate to reply back.

See you around.