04-16-2020 20:13
04-16-2020 20:13
While trying to change my clock face, suddenly all the previously added clock faces disappeared and my Versa 2 automatically switched to the Wavefrom clock face. Since then I am unable to add any face watch to my Versa 2.
Whenever, i go to clock faces to add the clock face, a message appears that "Some applications did not finish installing. Do you want to continue installing them now?" with option of Later and Continue. No matter whatever i select, it will go to the next screen where it is showing that it is switching my clock face to Waveform, whereas my watch has already Waveform clock face installed. This process will take around 20 to 30 minutes and eventually it would end up displaying a message that "Install failed. please try again later."
Process I have followed so far to fix this bug:
Forced quit my app
Restarted my phone
Turn off and on my bluetooth
Turn off and on my wifi - But still it didn't work
Removed Versa 2 from my account and then added it back, but still didn't work
Removed Versa 2 from my account and did the factory reset and then added it back to my account. Still it didn't work.
I have tried it with the app installed on my phone (Huawei Y7 Prime 2018) and on my Laptop Windows 10. Can't change it from both.
Can't attach images because this message is appearing whenever i try to attach error message screenshot "You do not have permission to upload images."
04-17-2020 16:50 - edited 04-17-2020 16:52
04-17-2020 16:50 - edited 04-17-2020 16:52
Welcome to the Fitbit Community, @OmerAbbas.
I appreciate your participation in the Forums and sharing that you're unable to change the clock face on your Versa 2. Thank you for trying to send screenshots, I appreciate your efforts to resolve this and providing the additional details. Since the steps you tried didn't resolve the issue, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
Let me know if you have any questions.
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