Unable to change clock faces after the recent update

[Sasha.S]

I am unable to change clock faces neither in the android application nor on the watch itself.

I believe the issue appeared with the new functionality of saving 5 favorite clock faces in the watch.

I don't remember the exact actions that I performed before I run into the issue, but I tried to install a clock face which is failed with an error on my device (a picture of a red cross and some generic error message like "please try again later" or something similar). I then tried installing some other clock faces and installed the one which was initially on my device when I purchased it. After it got installed I am unable to change it to anything else. If I try something else it starts loading but never completes. Next time I open the app it offers "Continue installing?" and continue being stuck. I tried removing the unfinished installations but the new run into the same issue. 
Right now on my watch, I see only one clock face (the Fitbit one with overlapping numbers). In the Android application I also see only one clock face, but a different one. If I click it shows the message "Switching". I can't remove it, I can't install anything else because it says "Please wait. There is another clock install in progress". 

It's been like that for almost a week.

I tried restating the app and restarting the watch didn't help.

Note, all the clock faces I was trying were developed by Fitbit.
 

I have Firmware Version 32.70.7.14, Android app version 3.11 and I have All-Day Sync enabled.
 

[Durbs]

I just noticed this being an issue as well. I have the Versa, and now the app allows me to have several clock faces saved under the My Versa tab of Clock Faces. However, if I try to switch to one of these saved clock faces, the Versa vibrates and updates to the new selection but the app continues to show that it's switching and never completes. The only way to stop this is to restart the Versa and the Android phone, then open the Fitbit app and go to Clock Faces, when the popup asks if you want to continue installing choose Later, then go to All Clocks and choose one that you isn't in your favorites and it will install correctly. But then that new clock face becomes a favorite and the same thing will happen with it.

[Karen95]

I have this same issue on my Versa Lite.

[DavideFitbit]

Hello @Sasha.S @Karen95 and @Durbs, thank you for sharing all this information about the clock face that is not installing completely, for sharing your feedback, and welcome to the new users in the Community. 

Before considering other options, please make sure to try all the steps listed here below: 

1. Make sure mobile app and firmware version are up-to-date.
2. Restart your device and mobile device.
3. Force sync your Fitbit watch. 
4. Toggle Bluetooth Off and On
5. Force close Fitbit app, relaunch and manually sync your watch again. 
6. Unpair and pair again. 

This has been useful for other people who have experienced something similar. 

Please keep me posted on the outcome. 

[tech2019]

I am also having this same issue with my versa 2. Has anyone had this resolved yet????

[DavideFitbit]

Hi @tech2019, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing that you've been having the same problem to change the clock face option on your Versa watch. 

Could you please confirm if you already tried all the steps mentioned here earlier? 

Please keep me posted. 

[Karen95]

The updating worked. Thank you!

[DavideFitbit]

That's great news, thank you for the update @Karen95! 😀 

[LilOtter]

When you try to change clock faces keeps installing. Everytime log in it comes up saying to continue to install and when click on it keeps running. Uninstalled app a few times, re-paired devices a few times, turned bluetooth on and off,  does not fix problem.

[RubiiSugarr]

None of these things seemed to help me. I did, however, find a cohesive solution for this. At least for myself. I just received a brand new Versa 2. I got stuck on a Cheshire cat clock "switching" I tried just about everything I could think of but I had realized a few minutes ago that I hadn't swiped over to my apps. There's a clock app. Now this didn't fix my problem immediately. Basically I tried selecting the Cheshire cat on my watch while also attempting to install it and BOOM! FIXED! I guess the watch needed to be reminded of the function it was meant to perform and since it sent nothing back it just got stuck?

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For me at least, the clock app is green/teal and I had to swipe my watch to the side MANY times until I saw it.

[DavideFitbit]

Welcome to the Fitbit Community forums, @RubiiSugarr. 

Thank you for taking the time to share your feedback and the steps that worked out for you. It's good to know that you were able to resolve it. 

I'm sure this will be helpful for other users as well. 

Have a great day.