Unable to change the clock face on Versa

[rameshr]

Hi,

I recently purchased a new Fitbit Versa Special Edition watch.

On going to the "ALL CLOCKS" tab under the "Clock Faces" section in the Fitbit App on my Android phone, I see all the available clock faces, but on tapping on any one of them, the spinner just keeps on spinning and nothing happens. After a while I get an error message saying "Unable to connect to versa. Please check if your versa is nearby and try again". I tried unpairing my versa and pairing it again but with no success.

Please help. Any help will be appreciated.

Thanks in advance!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @rameshr, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[rameshr]

Hi Ricardo,

Thanks for your reply. I am using an Android based Samsung Galaxy J7 Prime phone. I am experiencing this issue since day before yesterday and every time I try to change the clock face.

Thanks,

Ramesh