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Unable to change the pin on my watch

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‎09-03-2018 17:14 - last edited on ‎09-04-2018 05:40 by Moderator Alum

‎09-03-2018 17:14 - last edited on ‎09-04-2018 05:40 by Moderator Alum

Hi guys! 

My toddler has managed to lock my Fitbit well and truly and I have gone through the device lock process and it will not allow me to change my pin. I have tried 4 different pins but nothing will change. 

Help! 

 

Moderator Edit: Clarified Subject.

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‎09-04-2018 05:44

‎09-04-2018 05:44

Hello @DanielleS01, thanks for joining us, it's always great to welcome new members to the Fitbit Community. Smiley Happy

 

Thanks for letting me know about this situation. Tell me, are you wearing a Versa or an Ionic? Would it be possible for you to let me know exactly which steps are you following to unlock your watch? This will be very helpful for me to determine what we can try next. 

 

In the meantime, please restart your watch by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. Also, restart your phone and try to unlock the watch again. 

 

Thanks for your patience and understanding, I'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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