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Unable to charge my Versa

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‎06-12-2019 20:27 - last edited on ‎06-13-2019 09:40 by Fitbit Moderator

‎06-12-2019 20:27 - last edited on ‎06-13-2019 09:40 by Fitbit Moderator

I am unable to charge my fitbit versa. It is currently at 0% and im unable to use it or restart it.

 

 

Moderator edit: format

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2 REPLIES 2

‎06-12-2019 23:19

‎06-12-2019 23:19

Hi @iyqx Have you tried charging from a different USB slot or wall charger? Have you tried cleaning the contacts on tracker and charger using an alcohol wipe? If those two things dont help please come back here.

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Helen | Western Australia

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‎06-13-2019 09:38

In response to NellyG

‎06-13-2019 09:38

@iyqx welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not taking a charge. Thank you for trying to charge it before contacting our forums.

 

I'd like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared @NellyG.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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