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Unable to connect Bluetooth audio earbuds Versa 2

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‎12-26-2019 18:46 - last edited on ‎05-09-2023 04:20 by Moderator Alum

‎12-26-2019 18:46 - last edited on ‎05-09-2023 04:20 by Moderator Alum

So I've seen others seem to be having the issue with Bluetooth headphones not working correctly or terrible sound.

 

I just bought the JBL endurance peak Bluetooth headphones. They connect with my Fitbit versa 2, but only the right earbud plays music. The left will play for about 2 seconds then cut out. 
 
I have unpaired and repaired several times as well as restarted my Fitbit versa 2 several times. Still only the one earbud works.
 
I have connected with my phone and it works perfectly. Tech support wasn't really any help, basically told me to contact JBL which I have, but with process of elimination and checking these forums and Reddit it's the Fitbit.
 
Has anyone got any solutions? Pretty disappointed since I bought the Fitbit to be able to run without my phone.
 
Moderator edit" Subject for clarity 
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‎12-27-2019 14:44 - last edited on ‎07-25-2025 16:35 by Fitbit Moderator

‎12-27-2019 14:44 - last edited on ‎07-25-2025 16:35 by Fitbit Moderator

Hi @Arod-, welcome to the Community Forums! 

Thanks for bringing this to my attention and for all the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated. Since you already contacted our Customer Support team in regards this situation, I recommend you to contact them back if you have any additional questions about the outcome of your case and if you require further assistance as well. 

I'll be around if you need anything else.  

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