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Unable to connect Fitbit versa to Moto g5

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‎07-14-2019 01:53

‎07-14-2019 01:53

Hi All,

 

AmAunable to connect my Fitbit versa to Moto g5, kindly suggest

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‎07-14-2019 11:01 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 11:01 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@Hemchandu, welcome! Thanks for being part of our Community! 

Let me help you syncing your Versa with your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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