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Unable to connect headphones with Versa 2

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‎12-30-2019 11:20 - last edited on ‎01-03-2020 15:30 by Fitbit Moderator

‎12-30-2019 11:20 - last edited on ‎01-03-2020 15:30 by Fitbit Moderator

I can't express enough how disappointed I am with Fitbit.  It seems like one struggle after another.  I have been trying to pair my headphones to my versa for hours.  I was able to upload some personal songs to my music app on versa but can't pair my headphones, even though I have no issue on my phone.  The headphone paired for just a moment then it disappeared, now it keeps saying "no device found".   I've read many other support postings and followed many instructions to no resolution!   

 

Moderator edit: Subject for clarity 

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‎01-03-2020 15:29 - edited ‎01-03-2020 15:29

‎01-03-2020 15:29 - edited ‎01-03-2020 15:29

Hi @Sherbears, it's nice to see you again participating here in the Community Forums  Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post, I totally understand how frustrating this matter can be fr you. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I connect Bluetooth audio devices to my Fitbit watch? and let me know how it goes. Your effort and patience troubleshooting this situation is appreciated.

 

Keep me posted and let me know if you have any additional questions.

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