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Unable to connect headphones with Versa Lite

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‎12-30-2019 21:52 - last edited on ‎01-03-2020 15:37 by Fitbit Moderator

‎12-30-2019 21:52 - last edited on ‎01-03-2020 15:37 by Fitbit Moderator

I purchased a Versa lite for my daughter and we are trying to connect the headphones. I have the first gen Versa so I went through the normal steps and it just flips through "off," "on," "pair". Am I missing something? Am I in the wrong place? My first gen you simply go to bluetooth in settings and hit "+audio device." This option does not come up on my daughter's lite. Please help!

 

Moderator edit: Subject for clarity 

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‎01-03-2020 15:37

‎01-03-2020 15:37

Hi @CGr3gory, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. To better assist you with this, can you please let me know which headphones are you trying to connect? If you haven't already done so, I recommend you to restart your Versa Lite and then check out our help article: How do I connect Bluetooth audio devices to my Fitbit watch?

 

Keep me posted and let me know if further assistance is required. 

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