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Unable to connect headphones with Versa

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‎12-29-2019 05:51 - last edited on ‎01-01-2020 16:27 by Fitbit Moderator

‎12-29-2019 05:51 - last edited on ‎01-01-2020 16:27 by Fitbit Moderator

My headphones are no longer pairing with my versa. I have had it a nearly year and they did at first but haven't worked for ages. I have tried all the hints etc... to no avail. I have contacted fitbit before and they just say they are aware of the problem - not helpful. Any ideas welcome. Would I be better getting flyers or are they being discontinued? 

 

Moderator edit: Subject for clarity 

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‎01-01-2020 16:26 - edited ‎01-01-2020 16:26

‎01-01-2020 16:26 - edited ‎01-01-2020 16:26

Hi @Pollsa, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated. To better assist you, can you please let me know which headphones are you using? When was the first time you experienced this inconvenience and how many times since then? If you haven't already done so, please check our help article: How do I connect Bluetooth audio devices to my Fitbit watch? and let me know how it goes.

 

I'd like to let you know that our Fitbit Flyers are not available in our store at this moment, however, if you are interested in them, you can check with our authorized retailers if .they are available with them.

 

Let me know if you have any additional questions.

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‎01-03-2020 04:16

In response to RicardoFitbit

‎01-03-2020 04:16

Hi Ricardo.

 

Thanks for the reply. I followed the help advice when I bought the versa last January and the headphones worked for a while. When they unpaired in February, I tried again but with no success and have subsequently tried many times since, especially after an update hoping this would be fixed as I was promised previously. I have tried all the different advice given on the forum also as I mentioned. When I try to pair following the advice it finds the headphones but when I tap to connect it just while around and around. They are skullcandy jib wireless bluetooth in ear headphones - bluetooth version 4.2 if that helps.

I hope you can help as it is very frustrating as the music was the main selling point for the versa for me. 

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‎01-08-2020 12:56

In response to RicardoFitbit

‎01-08-2020 12:56

Hi Ricardo

 

Just wondering if you had any answers to my query about the headphones. Thank you in advance. 

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