Unable to connect to other devices

[isajob]

When I have the watch connected and the app installed, I cannot connect to any other Bluetooth devices. I cannot connect to my Bluetooth speakers, car, or headphones. The only way to connect with both the app installed and the watch on and connected is to restart the phone. This could mean I am restarting my phone multiple times a day. As soon as I disconnected the watch and uninstalled the app, I could connect to all other Bluetooth devices; they even connected automatically like they usually do. Is this normal? I know the Fitbit app controls Bluetooth on the phone however, should it prevent every other device from connecting to my phone?

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @isajob.

I'm sorry to hear that you are having difficulties to connect other Bluetooth devices to your phone. Thank you for trying to resolve the issue before contacting us.

Our team has just released a new version of the Fitbit app 3.14. You can find on this article instructions to see your current version and how to update.

If you have any question, please don't hesitate to contact us back at any time.

[isajob]

Thank you for your response. So far with the new update, for me, the problem has been resolved.

[EdsonFitbit]

Thanks for the response @isajob.

I'm glad to hear that your problem connecting other Bluetooth devices to your phone has been resolved with the new version of the Fitbit app.

On another note, you are welcome to visit the Discussions board where you'll find interesting topics to discuss.

Feel free to contact us at any time and keep on stepping.