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Unable to contact Support via chat

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‎07-06-2020 17:39 - last edited on ‎07-06-2020 22:06 by Fitbit Moderator

‎07-06-2020 17:39 - last edited on ‎07-06-2020 22:06 by Fitbit Moderator

I tried to start 2 live chats to get my problem fixed but keep getting booted out. Now I can't do a live chat. 

I tried to charge my versa and it won't charge. Now it's completely dead and won't turn on. It's also been freezing a lot lately. I've tried all the troubleshooting things and it still won't turn on.

 

Thanks for your help! 

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎07-06-2020 20:23

‎07-06-2020 20:23

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎07-06-2020 22:05 - edited ‎07-06-2020 22:07

In response to Odyssey13

‎07-06-2020 22:05 - edited ‎07-06-2020 22:07

Hello @kelsrhae, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you, Let me share with you that due to recent events affecting our operations, support options are limited and wait times are longer than usual, therefore, your patience is appreciated.

 

Moreover, you can contact our Customer Support team with the information that was shared by our friend @Odyssey13. If the battery of your Versa isn't charging I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if further assistance is needed and if you have any additional questions.

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