Unable to download apps and clock faces on Versa 2

[Fragile]

I got a new Versa 2 and iphone 12 pro, and tried to connect my devices. I downloaded app, paired my watch, passed the setup steps. But I have an error message displayed on my watch “Clock error. Go to the Fitbit mobile app and try another clock”. The thing is that I’m unable to download any Fitbit clock and any Fitbit app. The red downloading bar goes till the end, and... nothing happens. The app icon just disappears. I tried to do this many times, I made the general troubleshooting (deleted and reinstalled the app, unpaired the watch, reset the watch) - nothing helps. Please help me to start using my Versa 2.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @Fragile. 

Thank you for sharing this information about what you've been experiencing with your Versa 2. 

Could you please confirm if you're still experiencing the same inconvenience? In the meantime, please try to log out from the Fitbit app, then restart your phone and log back in. 

In addition, make sure that you've tried to restart your watch following the steps listed here as well. 

Keep me posted.