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Unable to download clock faces on my Versa 2

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‎12-18-2020 18:25 - last edited on ‎12-24-2020 06:18 by Fitbit Moderator

‎12-18-2020 18:25 - last edited on ‎12-24-2020 06:18 by Fitbit Moderator

I just bought my Versa 2 today and I’m having issues with clock faces. I wanted to install a few and the ones I found all say I have to update my app and/or the Fitbit. But both of them are up to date? I don’t know how to fix this.

 

 

Moderator edit: updated subject for clarity

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‎12-19-2020 00:19

‎12-19-2020 00:19

Your fitbit needs a firmware update before you can change clocks (or use certain apps). Now that you have set up the fitbit the app will start to download the update bit-by-bit in the background. When it's fully downloaded the app will prompt you to install the update. Fitbit say this download process can take a couple of days so keep your eye on the app.

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1 REPLY 1

‎12-19-2020 00:19

‎12-19-2020 00:19

Your fitbit needs a firmware update before you can change clocks (or use certain apps). Now that you have set up the fitbit the app will start to download the update bit-by-bit in the background. When it's fully downloaded the app will prompt you to install the update. Fitbit say this download process can take a couple of days so keep your eye on the app.

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