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Unable to download music from my mobile device

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‎08-16-2019 18:48 - last edited on ‎08-20-2019 13:24 by Fitbit Moderator

‎08-16-2019 18:48 - last edited on ‎08-20-2019 13:24 by Fitbit Moderator

I'm very disappointed. I bought the Fitbit versa so I can download 300 songs or so. And I'm not able to download from my cell phone. I don't have access to a computer that I can download this is very disappointing. Not everyone has access to a computer they can download to. But everyone has music on their cell phones. Why be so backwards then I'll be able to download music or transfer music from your cell phone to your Fitbit???

Please tell me the next Fitbit interface with Alexa is going to have the capability of transferring music from the cell phone to the Fitbit ....

I have Amazon music I have iTunes I also have Audible books I hope that this new Versa is much better.

 

Moderator edit: Subject for clarity 

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‎08-20-2019 13:23

‎08-20-2019 13:23

Hello @JacNaz welcome to the Community Forums! Sorry for the delay in responding your post. 

 

I appreciate all the information and details that were shared in your post, sorry for the inconvenience you're experiencing. Thanks for taking the time to share your thoughts and personal experience with the music feature on your Versa device, totally understand how frustrating this matter can be for you. Please take in consideration that we are always striving to improve the Fitbit experience with our products and services. 

 

At this moment. it's possible to download music from your computer only. To learn more about this, please check: How do I listen to music and podcasts on my Fitbit watch?. 

 

We appreciate your interest and excitement around new Fitbit products. As you know, we are constantly working on new devices to help people live healthier lives. At this moment we don’t have news to share at this time, but you’ll be among the first to know when we do.

 

See you around.

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