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Unable to download music to Versa 2

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‎11-10-2019 22:34 - last edited on ‎11-13-2019 05:04 by Fitbit Moderator

‎11-10-2019 22:34 - last edited on ‎11-13-2019 05:04 by Fitbit Moderator

Hi All,

I am having trouble putting music onto my Versa 2. I am using a MacBook Pro; I have downloaded the desktop App; Created a Versa playlist in iTunes but my computer cannot find my watch. Shutdown bluetooth on the Mac and iPhone; moved closer to the modem but still no success. Any ideas?

Thanks,

Munnors

 

Moderator edit: Updated subject for clarity 

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‎11-13-2019 05:06 - last edited on ‎10-23-2024 10:53 by Fitbit Moderator

‎11-13-2019 05:06 - last edited on ‎10-23-2024 10:53 by Fitbit Moderator

@Munnors Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Sorry for the delayed reply. I would like you to confirm you've tried this procedure to download music to your Versa 2. If you keep having issues, please follow this procedure to transfer music to your watch. 

Let me know how it goes. 

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