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Unable to download playlists from deezer

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‎02-05-2020 15:44

‎02-05-2020 15:44

Ive recently purchased a Versa 2 with the intention of being able to listen to music from my watch at the gym rather than take my phone. I have as yet been able to transfer anything. I just keep getting a preparing music for download banner and thats it. I have reset everything unlinked accounts you name it i have done it. Fitbit support told me i had to pay for deezer even though i am only a few days into my free trial subscription from fitbit. I feel like this is not the problem at all rather a connection issue. Is anyone else having this problem?

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‎02-25-2020 17:12

‎02-25-2020 17:12

Welcome to the Fitbit Community @Dannybuk.

 

I'm sorry to hear that you've experienced difficulties downloading your playlists from Deezer. Thank you for the information provided.

 

The paid subscription is actually required to download your songs. You can find instructions and detailed information about this topic on this help article.

 

If you have any question, please don't hesitate to contact us back at any time.

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