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Unable to factory reset Versa 3

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‎03-30-2022 09:44 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-30-2022 09:44 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

My Fitbit will not reset . I have tried closing holding button for approx 8 seconds then releasing etc as advised on another thread but not worked . 
it is not connected to my phone. I am only getting screen with wrong time and if I swipe left I get the passcode screen 

 

 

Moderator edit: format

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‎03-30-2022 10:39

‎03-30-2022 10:39

Hi, welcome to the Fitbit Community forums, @Evieevie. 

 

Thank you for all the details that you've provided about this issue with your Versa 3 and the troubleshooting steps that you already tried. 

 

In order to unlock the device with the PIN code or to change the PIN on the watch, it's usually recommended to follow the steps in this article. However, if the watch has been unpaired from the account, it will not let you get past the screen you mentioned earlier and it would be necessary to continue the assistance process with the Customer Support team so they can provide you with the next steps. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a good day.  

Davide | Italian and English Community Moderator, Fitbit


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