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Unable to finish Fitbit Pay setup process.

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I have just brought the versa and have begun setting up my bank card for fitbit pay. It says it will send a SMS with a number that I will then need to enter but the phone number is not mine. I have no idea who the number belongs to and can see no way of changing it to my mobile number in order to receive the code. I am setting it up on my mobile phone.

Thanks.

 

Moderator Edit: Clarified Subject.

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Hello @missrubyshoes, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, my best recommendation is to contact your bank and ask them about the phone number they have in their records, as Fitbit Pay will always pull up the information from your bank account, so it's possible your bank has a different number than the one you currently have. 

 

For more information about Fitbit Pay, please check the following article: What should I know about Fitbit Pay? And if you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

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Thank you for your reply. I contacted the bank and discovered it was an old
number that was still registered to my account.
they updated the number and now the credit card is installed on my fitbit.
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