Unable to get Notifications from Xiaomi Redmi note 6 pro

[farrukh2019]

Hi,
I buy a new Fitbit Versa and paired with Xiaomi Redmi Note 6 Pro but I am unable to get notifications in Fitbit versa and setting show to restart your phone for enabling the notification and I did several to time restart but error remains same I had already updated the apps  but still not worked what should i do please help me thanks 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @farrukh2019, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Please note that many Android phones, like the your device  have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when is going they will be listed as compatible. 

However, Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app, which is why I would like to ask you to check the following:

• Your phone was too far away. It must be within 30 feet of your Fitbit device to transmit the notification.
  For texts, you have the conversation open on your phone. Your Fitbit device shows new texts you haven't already read.
  You changed a related setting on your phone, such as turning on Do Not Disturb, Quiet hours, or Driving mode. To double check all requirements, see How do I get notifications from my phone on my Fitbit device? 
• You're using another Bluetooth product. If you have Bluetooth products like speakers, headsets, or car stereos paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. For example, turning on your speaker might stop your phone from sending a notification or syncing. For more information, see Is the Fitbit app interfering with other Bluetooth devices?
• The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
  • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
  • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
  • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
• The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
• Your device was syncing. Syncing can sometimes prevent or delay a notification. 
• You just updated the Fitbit app. Restart your phone and try setting up notifications again.
• Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If you've reviewed the list above and can't get notifications to work, please try the following:

1. Force-quit the Fitbit app, then open it again and sync your tracker.
2. Restart the Bluetooth on your phone once again.
3. Reset your Versa once again.
4. Refresh Notifications:
   • From the Fitbit app dashboard, tap the Account icon 
   • Tap Notifications.
   • Turn off all notifications
   • Restart your phone.
   • Open the Fitbit app and turn notifications back on.
5. Set up Notifications again:
   • Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
     1. On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
     2. Find an option to forget the device.
   • Open the Fitbit app and set up notifications again.

I hope this can be helpful, please give these steps a try and keep me posted in case you need anything else. 

[farrukh2019]

thanks for replay I had tried almost all above mention steps but unable to solve the issue still shows restart the phone to enable to the notification this error show all the time 2 time I had unpaired and proceeding the new setup but still not resolved  ....... 😞

[MarcoGFitbit]

Hello @farrukh2019, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let us know about this situation. Would it be possible for you to reply with a screenshot of the error you're getting where you're getting asked to restart the phone? This will be very helpful for us to check this further. Follow these steps to add a picture to your next reply. 

Thanks for your patience and understanding, we'll be waiting for your next reply. 

[farrukh2019]

Hi,
I had attached the screenshot file please have a look and several times I had restarted and these notification errors still remain although I had tried your given procedure tricker the solution but unable to resolve it the mobile phone is Xiaomi Note 6 Pro Screenshot is already attached please check

attachment thanks 

[MarcoGFitbit]

Hello @farrukh2019, I hope you're doing well, thanks for taking the time to reply to us with some screenshots. 

First of all, I would like to apologize for the delay in the response. I appreciate you have come back to us with the screenshots requested. At this moment, I will forward them to our team so they can take a better look at this situation, but please note that as your phone is still not listed as a supported device, that might be the cause you're not receiving Notifications. 

Please keep an eye on the list, as we constantly update it to include more phone models. If there's anything else we can do in the meantime, please let us know. 

Happy stepping! 

[Amandamagalhaes]

Hey, I'm having the same issues and I was wondering when it will be fixed... 

[Jophur]

Hello

Any news on this issue?

I'm having the same problem with my Redmi Note 6 Pro and Versa Lite.

[MarcoGFitbit]

Hello @Jophur and @Amandamagalhaes thanks for joining the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate you have joined the conversation and let us know you're also being affected by this situation. At this moment, in case you haven't done it yet, please go to your phone Settings > Manage apps > Fitbit and make sure "Autostart" is on. 

Then, scroll down and tap on Settings > Manage apps > Fitbit > Notifications and make sure "Show Notifications" and "App Icon Badge" are on. If you're still not getting notifications, restart your phone.

Thanks for your patience and understanding, Give this a try and let us know the outcome!

[Miuiiii]

I have experienced the same problems with a ticwatch e2 and redmi note 7.

Did you resolve this?

This is a known problem but still no solution???

[Wolfsburg]

That worked. Thank you so much

[smallvi11e]

Hi Fitbit. I havr the same concern i am unable to get notifications on my Xiaomi Redmi Note7. 

[Alstrobel]

SOLVED! I have a Redmi Note 8 Pro and have scoured the internet for the past two hours trying to find a solution that worked. I tried literally every other suggestion on all the help pages.

Turning on the "Autostart" setting for the Fitbit app in "manage app settings" immediately fixed the problem!

I previously had a Xiaomi Mi Mix and had a similar issue where it wouldn't get notifications, but it ended up being the battery saver stopping it from working. The Xiaomi phones just seem to have specific settings which stop them from allowing syncing and notifications.

Thanks for the help everyone!

[sjunka]

Awesome  man. I got a Redmi Npte 8 pro this x-mas. Can you post some screen shot of your settings?  my messaging is broken It does not display any notification. 

[Alstrobel]

You just go to Settings > Apps > Permissions > Autostart and allow it for Fitbit, as seen in my screenshot:

 

[CanTun]

Hi,

You wrote that you solved the connectivity problem.

Do you have still have any problem - connectivity issues with fitbit and Xiaomi Red Mi Note 8 pro ? 

A friend of mine is planning to buy a Note 8 pro but has concerns about fitbit connectivity

[Alstrobel]

Hi there, after I changed the settings, I didn't have any more issues! 🙂

[Pragyapyakurel]

I am using redmi note 9pro but my Fitbit charge 3 is not showing notification 

In the app it's showing notification is not showing need to restart the phone but I have don't many time still the same message plz help me out

[Chiarac]

Thanks!!!!

[Ruby1998]

I recently got the Fitbit versa 3 for my birthday and still have the issue even though I turned this setting on my note 8 pro... Did you experience any other problems?