Unable to get Today's page on Versa 2

[Smile.behappy]

So i have had my Fitbit versa for a few months (used to have an ace) and for some reason every time i try to access the today page, which was the main reason i wanted a Fitbit versa is now not opening every time i try to open it it goes back to my clock i have tried changing my clock shutting down my Fitbit both by holding town the button and through settings i have done just about anything! How do i fix this please.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Smile.behappy. Thank you for sharing your Versa 2 access inquiry.

• Swipe up from the clock face to see your stats in Fitbit Today.

You can check help article: How do I navigate my Fitbit device?

I hope  this information helps. 

[Tambidalman · Accepted solution]

• Mine stopped working after I did the update suggested today. Now when you swipe up from the :mantelpiece_clock: it says today and reverts right back to the clock. It doesn’t allow you to see the today goals and progress.

[Carolevansamba]

Mine stoped working at the update as well. 
mot is the swift up function that does not open the today app. It flashes the today icon as if it will open but reverts to the click.

hope Fitbit take notice and sort it soon. 

[Tambidalman]

It doesn’t work since the update, is it being looked into?

[Carolevansamba]

I had to do a factory reset and then it worked.

[AndreaFitbit]

Welcome to the Fitbit Community, @Tambidalman and @Carolevansamba. Thank you for letting us know that you can´t access to the Today page after updating your watch.

Please restart your watches following the instructions of help article: How do I restart my Fitbit device?

Thank you for letting us know that after a factory reset your  watch started working @Carolevansamba.

Keep on visiting the forums. 

[HunterSandra]

I have done the restart as suggested (3x) but it still does not fix the ‘Today’ problem. Continues to show the Today icon the reverts right back to the clock.

[AndreaFitbit]

Welcome to the Fitbit Community, @HunterSandra. Thank you for letting us know that you have tried restarting your watch in order to fix the Today problem.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.