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Unable to install Baby Yoda clock face

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‎12-30-2019 18:38 - last edited on ‎01-03-2020 15:34 by Fitbit Moderator

‎12-30-2019 18:38 - last edited on ‎01-03-2020 15:34 by Fitbit Moderator

I'm having a really hard time getting the Baby Yoda clockface. It is not giving me the option to select. There is a message about updating to latest update on my iOS for my phone and for my app and I've done that. I also power cycled my phone and I still cannot get the specific clockface I would like. Disappointed. 😞 Hoping someone can help me. 

 

Moderator edit: Subject for clarity 

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‎01-03-2020 15:34

‎01-03-2020 15:34

Hi @beba08, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? If you haven't already done so, I recommend you to check our help article: How do I update my Fitbit device? to check if there's an update for your Versa. Then, please check the details that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply if further assistance is needed.

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