Unable to install Fitbit app on my computer to transfer music.

[eschaeffer11]

I just received my Fitbit Versa today. I was going to place some of my personal music on it, however I do not have the Fitbit App on my computer. I attempted to install the app on my computer, but it would not work. I spoked with Micro Soft Support and they stated the app is not compatible with my computer, likely because Fitbit's app is not up to date. Has anybody else had this issue? Is there any way to get this to work so I can put my music on, or is there another way to get my personal music from my computer to my Fitbit?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @eschaeffer11, I hope you're doing well, it's nice to see you around. 

I appreciate you have reported this to us and for letting us know you have already contacted Microsoft Support in regards of this issue. Tell me, is your computer running Windows 10 or Windows 8.1? If you're using Windows 10 and tried to install the Fitbit app from the Microsoft Store, are you getting an error message? If so, please reply to me with a screenshot of the message. 

If you're using Windows 8.1, my best recommendation would be downloading and installing Fitbit Connect on your computer, which you can download from here. Then follow the instructions on this help article to transfer your personal music using Fitbit Connect: How do I download Playlists on my Fitbit Watch.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[eschaeffer11]

@MarcoGFitbit I am running Windows 10 on my computer. I have included a screenshot of the error message I get when I attempt to install. I was able to get the Fitbit Connect to install, so I was able to get my music on, but I would still like to be able to use the fitbit desktop app.