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Unable to install Spotify app due to Firmware version

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‎12-14-2019 22:20 - last edited on ‎12-15-2019 18:48 by Fitbit Moderator

‎12-14-2019 22:20 - last edited on ‎12-15-2019 18:48 by Fitbit Moderator

Hi there, 

I have recently purchased the Fitbit Versa and i am currently trying to install Spotify on the Fitbit app, but the message saying " To install this app, make sure the Fitbit app on your phone and your Fitbit device have the latest update." appears. I have updated the app on my phone but i am not able to update my Fitbit as the Pink update icon doesn't appear on my app. My Fitbit firmware says that it is 32.33.1.30 as of the 15/12/2019. I have followed the recommendations from the Help articles provided and ensured that the 'All day sinc' is on as well as the 'Background app refresh in my phone settings is allowed. What do you suggest i do to update my Fitbit device so i can install Spotify?

 

Moderator edit: Subject for clarity 

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‎12-15-2019 18:46 - edited ‎12-15-2019 18:47

‎12-15-2019 18:46 - edited ‎12-15-2019 18:47

Hi @Maitken, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for all the details that were shared in your post. First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

After checking the firmware version, please check: How do I set up and troubleshoot apps on my Fitbit device?

 

Please keep me posted and let me know if you have any additional questions.

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‎12-15-2019 21:41

In response to RicardoFitbit

‎12-15-2019 21:41

Thank you for your reply! 

I have been through all of those articles again but I am still not able to update the firmware of my device. On the Fitbit app it is not coming up with the option for me to update and when I connect my device to the computer nothing happens. I have also tried restarting my device but that doesn’t seem to change anything. What would you recommend me to do to update my device if the pink update icon on the Fitbit app doesn’t appear? 

Thank you  

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‎01-12-2020 16:15

In response to RicardoFitbit

‎01-12-2020 16:15

I am having the exact same problem!  help please!

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‎01-12-2020 16:15

In response to Maitken

‎01-12-2020 16:15

did you ever figure out how to get the spotify app on your versa?  I am having the same issue!

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