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Unable to log into the Fitbit app in Iran

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‎05-28-2022 04:13 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

‎05-28-2022 04:13 - last edited on ‎12-18-2022 18:00 by Fitbit Moderator

Hi, I have purchased a Versa 3 for my dad and he is facing a similar problem in Iran. The app has asked for log in information in Iran and each time we enter Username and Password is states invalid Username and Password?! I have tried the same username and password in UK and logs in to his account fine.

 

If it is an issue with sanctions, the watch has turned into a redundant $200 piece of kit in Iran which is disappointing. The part which surprises me is that many Iranians including my sister have Apple Watches which are working perfectly fine in Iran.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-29-2022 12:43

‎05-29-2022 12:43

Hi @Moalem17,

 

I flagged your post for moderator attention so hopefully you should hear from them soon.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-29-2022 16:56

In response to DramaQueenDiva

‎05-29-2022 16:56

@Moalem17 Welcome to the Community. @DramaQueenDiva Thanks for the heads up!

 

@Moalem17 Thanks for bringing this to our attention and the steps tried on your own. This is odd as you should be able to access the Fitbit app regardless of your location. I understand this isn't the case and to work on this, may I know the model and OS version of your dad's phone? These details will help me to further investigate.

 

Because your post didn't mention, let me recommend the following steps:

  1. Check if the Fitbit app is updated.
  2. Force quit the Fitbit app.
  3. Reboot the phone.
  4. Open the Fitbit app and try logging one more time.
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