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Unable to manage music on Versa 2 via fitbit connect

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‎10-01-2020 17:59

‎10-01-2020 17:59

I am trying to use the Fitbit Connect app on my macbook pro to transfer music/podcasts to a Versa 2.

This has worked fine in the past.

 

Today, when I start this up and click the "Manage My Music" option, I get taken to the login screen. But when I enter my email/password I get the message "An error occurred, please try again". 

 

The error is not with the password (I know it was correct, and have also updated it and given the new one). If I try the "Set Up a New Fitbit Device" option from the top screen, I go to the same login screen, but this accepts my password!

 

Not remotely clear what the error is, but I'm now stuck, unable to do anything with the music on my watch.

I'm using the most recent version of the Fitbit Connect app.

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6 REPLIES 6

‎10-04-2020 22:40

‎10-04-2020 22:40

 I am having the same issue.

Did u manage to resolve it. 

Quite unhappy abit it.

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‎10-05-2020 01:06

‎10-05-2020 01:06

me too

it didn't work exactly the same as yours exept I was using the versa 1

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‎10-08-2020 08:52

‎10-08-2020 08:52

Exact same issue here. I've tried on 2 different computers. 

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‎10-08-2020 11:10

‎10-08-2020 11:10

This is so infuriating, I have uninstalled and re installed Fitbit connect and still unable to manage music on to my Versa 2

 

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‎10-08-2020 11:12

In response to Je55eM

‎10-08-2020 11:12

I have just been on chat with Fitbit and he had the same error message as me. Advice to leave it and try in a couple of hours.  Great?!?!?

 

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‎10-08-2020 16:09

In response to SanOB62

‎10-08-2020 16:09

Having the same problem here as well.  Rarely do I try and update the music on my Fitbit because the process is so tedious, so this is the first time I tried in a while.   Failed when I tried two hours ago and failing now as well.  

 

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