Unable to pair Skullcandy wireless earbuds to Versa 2.

[Buttercup333]

Just curious if anyone has had this same issue. I did a factory reset on my Versa 2. Connection still failed. The Skullcandy earbuds show up as "available to pair," but always fails to connect. They connected just fine to my phone. And I've paired JBL earbuds to my Versa 2 in the past. I made sure to remove JBL from my Versa 2 before I attempted to pair the Skullcandy buds, so as to avoid confusion. It's a shame if the Versa 2 is unable to pair with them due to a "bug" in the system. They're really nice earbuds. The sound quality is great...at least with my phone.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Buttercup333.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will provide a high level of support.

See you around.

[mtczajka]

I have the same problem with Skull Candy earbuds.  Another brand pairs but playback is distorted.  I was told by support that both are known issues and are being worked on.  They also don't know if there are earbuds that they know work.  One agent gave me a couple that do, but I didn't save the chat and a later agent apologized that the earlier one gave me options.  

So you were successful with JBL earbuds?  

[LunarJam]

A YR LATER AND I JUST GOT MINE AND IT STILL REJECTS IT!!! 😠😠😠😠😠😠😠😠

[mtczajka]

Don't expect Fitbit to fix it.  They know it doesn't work.  They just don't care.  I've talked to over a dozen Fitbit support staff.  I've rebooted, set to factory defaults, their bottom line advice?  Keep trying different earbuds until I find one that works.  They can't say which brands they tested with, so my guess is that they never tested it.