Unable to pair Versa Lite with Huawei Y6 2019

[Rose2019]

Hello,

Fitbit versa lite is not recognising my phone or vice versa after resetting, I'm gutted because I cannot return this watch as my warranty ended on May 20.  Since July I've had nothing but problems, such as time lagging and syncing. I have followed the instructions to reinstall the app on phone and laptop and reset the watch but still same sh.  Is there an experienced person out there who is able to shed some light please as I have paid £149 for this? 

Thank you

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Rose2019, welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Rose2019]

Hello Ricardo, 

I'm still having the same problems, I have even tried using my laptop.  The watch refuses to pair with either laptop or phone although the logo comes on nothing is regonised.

Thanks